Welcome to SurvAI (“we,” “us,” or “our”). By accessing or using our web application (“SurvAI” or the “Service”), you agree to be bound by these Terms of Use. If you do not agree to these terms, you must not use the Service.

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1. Acceptance of Terms

By using SurvAI, you confirm that you are at least 18 years old or of legal age to enter into a binding agreement in your jurisdiction. You also agree to comply with all applicable laws and regulations when using the Service.

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2. Account Registration

• To use certain features of the Service, you may need to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.

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3. Use of the Service

• Permitted Use: You may use the Service solely for its intended purposes as outlined in these Terms and in compliance with applicable laws.
• Prohibited Use: You agree not to:
  • Use the Service for any unlawful, harmful, or fraudulent activity.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Upload or share any content that infringes intellectual property rights, violates privacy, or contains harmful code such as viruses.

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4. Data and Privacy

• User Data: By using the Service, you consent to our collection, use, and handling of your data as outlined in our Privacy Policy.
• Access to Data: As a registered user, you may access and manage conversation histories and survey results generated by your account. SurvAI provides options to enable or disable your access to specific data, such as conversation histories, as described in the Privacy Policy.
• Storage and Processing: Data may be processed or stored on third-party platforms, including OpenAI. SurvAI is not liable for data breaches or failures by these third-party platforms to maintain security standards.

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5. Intellectual Property

• Ownership: SurvAI owns all rights, title, and interest in the Service, including but not limited to all software, content, and proprietary information.
• License: We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
• Restrictions: You may not copy, distribute, modify, or create derivative works of the Service without our express written permission.

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6. Fees and Payment

• SurvAI may offer paid plans or subscription-based services. By subscribing, you agree to pay all applicable fees in accordance with the terms provided at the time of purchase.
• All payments are non-refundable unless otherwise stated.

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7. Termination

• We may suspend or terminate your access to the Service if you violate these Terms or engage in prohibited conduct.
• You may terminate your account at any time by contacting us. Upon termination, your access to the Service will cease, and we may delete your account and associated data as outlined in the Privacy Policy.

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8. Disclaimer of Warranties

• SurvAI is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the Service will be uninterrupted, error-free, or secure.
• To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

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9. Limitation of Liability

• To the extent permitted by law, SurvAI and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service.
• Our total liability for any claim arising under these Terms shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

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10. Indemnification

You agree to indemnify and hold harmless SurvAI, its affiliates, and its service providers from any claims, liabilities, damages, and expenses arising from your use of the Service or violation of these Terms.

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11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to our website. Continued use of the Service after changes constitutes acceptance of the revised Terms.

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12. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the province of Alberta, Canada, without regard to conflict of laws principles.
• Any disputes arising from these Terms or the Service shall be resolved exclusively in the courts located in Calgary, Alberta.

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13. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Email: [email protected]

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Thank you for using SurvAI!